A study on SNCU performance indicators for effective implementation of total quality management system. International Journal of Research in Pharmacology & Pharmacotherapeutics, [S. l.], v. 5, n. 4, p. 342–347, 2021. DOI: 10.61096/ijrpp.v5.iss4.2016.342-347. Disponível em: https://ijrpp.com/ijrpp/article/view/372. Acesso em: 26 nov. 2025.